Whether or not the computer was functioning, if you have evidence of deduction of the premium from your salary, the Post department should account for the missing credits. You should collect details of all the premia collected from your salary by the Railways. With this evidence, you should approach the concerned authorities of the Post department for the needful to account for the missing credits and for the premium receipt book. If they do not take action, then you can approach the higher authorities in the department. If your grievance is still not addressed, then you may approach either the Vigilance / Ombudsman of the Post department, or the appropriate court / tribunal seeking directions for necessary action in your matter. If you suspect a fraud with a criminal intent, then you may even file a complaint with police.
Dr. Ashok Dhamija is a New Delhi based Supreme Court Advocate and author of law books. Read more about him by clicking here. List of his Forum Replies. List of his other articles. List of his Quora Answers. List of his YouTube Videos.
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