These are two entirely different matters. Cheque bounce case under Section 138 of the Negotiable Instruments Act arises because the cheque has got dishonoured and other conditions mentioned in Section 138 (such as relating to issuing of a notice, etc.) have been satisfied.
On the other hand, a case under the Consumer Protection Act would be made out because of deficiency in services.
Therefore, it is possible for you to file both the cases, i.e., the cheque bounce case as well as the consumer complaint, if the cause of action for these respective cases has arisen, as it appears to be.
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